Start with the work, as it happens.
Capture meetings, screen walkthroughs, documents and example data. Keep every business rule connected to the work behind it.
Meeting recordingExample excerptProject Kickoff
Transcript
Screen recordingExample excerpt1 hour process walkthrough
TranscriptProject Kickoff — example transcript
Project leadLet’s start with the work we want to improve: invoice handoffs and the time spent chasing missing information.
OperationsWe’ll bring the current SOP, walk through the process and compare a few example invoices.
Process ownerKeep the final approval with the team. First, make sure every invoice reaches the right reviewer.
1 hour process walkthrough — example transcript
WalkthroughExample excerpt from a process walkthrough. The screen content is obscured.
Process stepReview the working document and identify the information needed at the next handoff.
Evidence noteConnect the observed step to a process rule for the team to review.
Source IDs match the linked workflow evidence package.